HOUSEHOLD CREATIVE PRIVACY NOTICE
At Household Creative, we take the protection of personal data very seriously. This notice is provided in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) to inform you about the purposes for which we collect personal data, with whom this data is shared, and your rights regarding this data.
1. Purpose of Collecting Personal Data
At Household Creative, we collect your personal data for the following purposes:
•To provide you with better service and enhance customer satisfaction,
•To improve our marketing activities,
•To develop our products and services,
•To fulfill our obligations under the law.
2. Sharing of Personal Data
The personal data collected may be shared with the following third parties for the purposes stated above:
•Google Analytics (Alphabet Inc.): To monitor and analyze website traffic,
•Meta Ads (Meta Inc.): To conduct and measure the performance of our advertising activities,
•Netgsm İletişim ve Bilgi Teknolojileri A.Ş.: To provide communication and information technology services.
3. Your Rights Regarding Personal Data
Under Article 11 of the KVKK, you have the following rights regarding your personal data:
•To learn whether your personal data has been processed,
•To request information if your personal data has been processed,
•To learn the purpose of processing your personal data and whether it has been used in accordance with that purpose,
•To know the third parties to whom your personal data has been transferred, either domestically or internationally,
•To request the correction of your personal data if it has been incompletely or incorrectly processed,
•To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
•To request that the correction, deletion, or destruction of your personal data be notified to third parties to whom the data has been transferred,
•To object to the processing of your personal data that leads to a result against you through the analysis of the data exclusively by automated systems,
•To claim compensation if you incur damages due to the unlawful processing of your personal data.
You can contact us to exercise these rights.
Household Creative Customer, Member, and Visitor Personal Data Illumination Text
Dear Visitors, Customers, and Members,
As Household Creative, we value your privacy and are committed to protecting your personal data. In accordance with our obligations under the Personal Data Protection Law No. 6698 (“Law”), we would like to inform you about the processing of your personal data by Household Creative.
This illumination text covers scenarios such as:
– Visiting Household Creative stores (“Stores”), making purchases from the Stores, or becoming a member of our Loyalty Card program (“Loyalty Card Member”).
– Visiting the Household Creative website (“Site”) or using the Household Creative mobile application (“Mobile Application”), making purchases through the Site/Mobile Application or through a Contactless Payment system, receiving items sent by third parties, or becoming a member of the Site (“Site Member”).
– Approving to receive general and personalized campaign notifications via commercial communication channels.
– Engaging in communication with us through various communication channels.
– Contacting Household Creative regarding corporate sales processes and/or making purchases, or receiving gifts, products, etc., related to corporate sales processes.
– Participating in Household Creative’s campaigns, competitions, sweepstakes, and other events.
Cookies and similar programs are used on the Site and Mobile Application. You can access our cookie illumination text at the following links: [insert Household Creative’s cookie policy URL].
**1) Purposes of Processing Your Personal Data and What Personal Data We Process**
**Store Visits**
We process your security camera footage to ensure the safety of you, Household Creative employees, and other third parties against any unlawful acts, crimes, or behaviors that may occur in the Stores.
**Store Purchases and After-Sales Processes**
We process your identity (name and surname), contact information (email address, phone number), and purchase information (purchase date, amount, purchase content, payment method, and payment details) to:
– Facilitate the purchase process.
– Distinguish your records from those of other customers in our system.
– Enable you to benefit from post-purchase operational processes (alterations, exchanges, returns, product inspections, etc.) without the need to present an invoice/receipt.
– Deliver an e-invoice/e-archive invoice related to your purchase.
– Supply products not available in our stores directly to you.
In case of any legal disputes, we may also process your Turkish Republic identification number. Additionally, if you make a purchase from our airport store, we may process your passport number, nationality, date of birth, gender, and flight information to fulfill our legal obligations. If necessary, we also process your bank account information for refund processes.
**Loyalty Card Membership**
We process your identity (name and surname), membership number, contact information (phone number, email, address), and purchase information (purchase date, time, amount, content, earned points) to:
– Facilitate Loyalty Card membership transactions.
– Send you your Loyalty Card.
– Fulfill our obligations under the Loyalty Card programs.
– Enable you to benefit from campaigns.
– Determine your eligibility for different programs within the Loyalty Card system and notify you accordingly.
– Allow you to use and query points earned through your purchases.
**Site/Mobile Application Use and Purchases**
When using the Site/Mobile Application or making purchases through the Site/Mobile Application or the Contactless Payment system:
– We process your identity (name and surname), contact information (email address, phone number, address), and purchase information (purchase date, time, amount, content, payment method, and payment details) to facilitate the purchase process, prepare orders, package, issue delivery notes, ship, update delivery information, and ensure delivery.
– We process your identity and invoice information, and if you are a taxpayer, we process additional invoice information (Turkish Republic identification number, tax number, sole proprietorship details).
– If you choose to pay by credit card, we process your credit card information to receive the payment (the credit card information is transferred to the payment institution without being stored by us).
**Commercial Communication Processes**
If you give permission/explicit consent to commercial communication, we process your identity (name and surname) and contact (phone number, email address) information to carry out personalized campaigns, promotions, advertisements, notifications, marketing activities, and commercial communication activities (SMS, email, call, etc.) related to Household Creative’s products and services.
**Corporate Sales Processes**
We process your identity (name and surname), contact information (email, mobile phone), customer transaction (offer, order, cargo information), invoice information, and your company’s information to:
– Prepare and send the offer you requested.
– Communicate your information to the relevant store if you accept the offer.
– Send your products to you and contact you if necessary for new order processes.
If third parties send gifts, products, etc., to you as part of corporate sales processes, we process your name, mobile phone, address, and company information to ensure delivery.
**Legal Processes and Internal Activities**
We process your identity, contact, purchase, invoice, and transaction security (log records) information to:
– Fulfill our legal obligations arising from the legislation.
– Provide information, documents, and other related obligations to authorized and responsible public institutions and organizations and judicial authorities.
– Exercise our legal rights, such as the right to sue and respond to claims.
– Detect, block, and remove suspicious transactions and illegal activities.
**2) To Whom and for What Purpose Can We Transfer Your Personal Data?**
We may transfer your personal data to:
– Our domestic service providers and business partners for IT, marketing/advertising/analysis activities, logistics services, payment services, or specialized consultancy, etc.
– Authorized public institutions and organizations and judicial authorities to fulfill our legal obligations.
– Our suppliers and relevant payment institutions for tracking, detecting, and preventing suspicious transactions and illegal activities.
– The security units of the shopping mall where the store is located, if necessary.
– Our business partners for activities related to increasing Site and Mobile Application traffic.
– Our group companies for data enrichment/deduplication activities with your explicit consent.
– The Household Creative store operators for shared customer management systems.
– Service providers abroad for IT, marketing/advertising/analysis activities, or specialized consultancy, etc.
**3) What Is the Method of Collection and Legal Basis for Processing Your Personal Data?**
We collect your personal data through various methods, including security cameras in stores, the information you provide orally to sales consultants in stores, and through your interactions with our Site and Mobile Application. The legal basis for processing your data includes the necessity for the performance of a contract, compliance with legal obligations, and your explicit consent when required.
By understanding the above, you consent to the processing of your personal data by Household Creative as described in this illumination text.
ARTICLE 1 SELLER INFORMATION
ARTICLE 1.1 – SELLER
Title:
Address:
Phone:
Fax:
ARTICLE 1.2 – BUYER
The person who is a member of the shopping site householdcreative.com as a customer. The address and contact information used during the membership process are considered.
ARTICLE 2 CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE
The basic characteristics of the goods or services are available at householdcreative.com address. You can review the basic features of the product during the campaign period.
The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until an update or change is made. Prices announced for a limited period are valid until the end of the specified period.
The type, quantity, brand/model, color, unit, sales price, payment method, and the information at the time the order is completed constitute the details of the product.
The shipping cost, which is the product delivery cost, will be paid by the BUYER and is non-refundable.
ARTICLE 3 GENERAL TERMS
3.1) The BUYER declares that they have read and understood the basic characteristics of the product, the sale price, payment method, and preliminary information regarding delivery on the * householdcreative.com website, and that they have provided the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER acknowledges that they have obtained the correct and complete information regarding the address to be provided by the SELLER, the basic characteristics of the ordered products, the prices including taxes, payment, and delivery details, as required by distance contracts, before the conclusion of the agreement.
3.2) The product subject to the contract will be delivered to the BUYER or the person/institution at the address provided by the BUYER, within the time specified in the preliminary information on the website, depending on the distance from the BUYER’s place of residence, provided that the legal 30-day period is not exceeded.
3.3) The SELLER is not responsible for any issues encountered by the courier company in delivering the product to the BUYER and for any failure to deliver the ordered product due to such issues.
3.4) The SELLER is responsible for delivering the product in good condition, complete, and in compliance with the specifications mentioned in the order, along with any warranty documents and user manuals, if applicable.
3.5) Before the expiry of the SELLER’s obligation to fulfill the contract, the SELLER may inform the BUYER and obtain explicit approval to supply a different product of equal quality and price.
3.6) If the SELLER is unable to fulfill the contractual obligations due to the impossibility of delivering the ordered product or service, the SELLER will inform the BUYER about this situation before the expiry of the obligation and will refund the total amount to the BUYER within 10 days.
3.7) The confirmation of this Preliminary Information Form in the electronic environment is required for the delivery of the product. If for any reason the product price is not paid or is canceled in the bank records, the SELLER is relieved of the obligation to deliver the product.
3.8) After the delivery of the product, if the BUYER’s credit card is fraudulently or illegally used by unauthorized persons through no fault of the BUYER, and if the bank or financial institution does not pay the product price to the SELLER, the BUYER is obligated to return the product within 3 days, provided the product has been delivered to them. In this case, the shipping costs will be borne by the BUYER.
3.9) If the SELLER cannot deliver the product within the specified period due to force majeure or extraordinary conditions such as adverse weather, transportation interruptions, etc., the SELLER must inform the BUYER. In this case, the BUYER can choose one of the following rights: to cancel the order, to replace the product with an equivalent one, or to postpone the delivery until the hindering situation is resolved. If the BUYER cancels the order, the amount paid will be refunded to them in cash within 10 days. For credit card payments, the amount will be refunded to the bank within 7 days after the order is canceled by the BUYER. After this refund is processed by the bank, the BUYER acknowledges that the reflection of the amount on their account may take 2 to 3 weeks due to bank processing times and that the SELLER cannot intervene in potential delays.
ARTICLE 4 RIGHT OF WITHDRAWAL
The BUYER may exercise their right of withdrawal from the contract without any legal or penal liability and without providing any reason, by rejecting the goods, within 14 (fourteen) days from the date the goods are delivered to them or the person/institution indicated by them. In distance contracts for services, this period starts on the date the contract is signed. The right of withdrawal cannot be used in contracts for services once the service provision has started, with the BUYER’s approval, before the withdrawal period has expired. The costs arising from the use of the right of withdrawal will be borne by the SELLER.
To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via return receipt-requested mail, fax, or email within 14 days, and the product must be unused, in accordance with the provisions of Article 5. In the case of exercising this right, the following are required:
a) The invoice of the product delivered to a third party or the BUYER, (If the invoice is corporate, it must be returned with the return invoice issued by the company).
b) The return form,
c) The product’s box, packaging, and any standard accessories, if applicable, must be delivered intact and undamaged.
d) The SELLER is required to refund the total amount and any documents binding the BUYER to debt within 10 days of receiving the withdrawal notification, and to accept the return of the product within 20 days.
e) If the product is devalued due to the BUYER’s fault, or if it becomes impossible to return the product, the BUYER is obliged to compensate for the SELLER’s damages in proportion to their fault.
f) If the use of the right of withdrawal results in the BUYER falling below the campaign limit amount, the discount amount received under the campaign will be canceled.
g) The shipping cost for the product returned due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders.
h) The SELLER will not refund the shipping fee collected from the BUYER when selling the product.
ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
The right of withdrawal cannot be exercised for goods prepared according to the BUYER’s requests or clearly personal needs, goods that are not suitable for being returned due to their nature, goods that may spoil quickly, or those with a short shelf life. The return of sound or video recordings, software programs, and computer consumables is not possible if the packaging has been opened, as stipulated by the Regulations.
In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER resides or where the goods/services were purchased, up to the value announced by the Ministry of Industry and Trade, shall be competent. Complaints and objections may be made by the BUYER to the Consumer Arbitration Committee or Consumer Court in the place of purchase or residence, within the monetary limits specified by the Ministry of Industry and Trade each year in December. The information on the monetary limits is as follows:
As of 1/1/2012:
a) The lower monetary limit for decisions of consumer disputes arbitration committees under Article 22 of the Law No. 4077, which are binding or may serve as evidence in consumer courts, is 1,161.67 TL.
b) The lower monetary limit for disputes within metropolitan provinces under the Consumer Dispute Arbitration Committees Regulation, Article 5(3), is 3,032.65 TL.
Warranty Terms
Unless otherwise stated, all products are covered under the manufacturer’s warranty. To ensure the validity of warranty terms, please inspect the product upon delivery by the courier. If you notice any damage, do not accept the product and ensure a damage report is prepared. Modifications made to the product, deformation, or alterations to its original design will void the warranty.
Product Return Conditions
If a product purchased from our website is found to be defective, you must contact us via the online support section of our website no later than 7 days from the delivery date. Following this communication, the defective product should be sent to us through the courier company, and it will be replaced with a new one.
If the defect in the ordered product is caused by customer misuse or if the product has been used within the 7-day period, the product cannot be returned or exchanged.
The return and exchange conditions are governed by the provisions of the Consumer Protection Law No. 4077.